There comes a moment in every cellular contract, when we as the consumers finally have the advantage: the day the contract runs out. At that blessed moment, we are free to take our business elsewhere, without the specter of "cancellation fees" hanging over us.
In our case, since we happen to like our cellular carrier (Cingular), we decided to pay them a visit to "upgrade" our phones. Unfortunately, it's not quite that simple. In order to upgrade the phone, one must navigate carefully through the "sales pitch" minefield, as the sales associates try to convince one to:
1) Add new service
2) Add another line
3) Increase ones minutes
I found it particularly humorous when my salesman began his pitch: "You might be interested in adding a few more night/weekend minutes to your plan. You've only got 600 anytime minutes between the two phones." Remember that Cingular is the carrier that lets people "rollover" unused minutes from one month to the next. So I asked him, "How many rollover minutes do we have on our plan?" He checked the computer, then grinned and said, "I don't think you'll be needing any extra minutes... you've got over 8000 in there." He was a really good sport.
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